TERMS AND CONDITIONS
Terms and Conditions of Sale
1. General Agreement
1.1. These Terms and Conditions establish the contractual relationship between The Organic Business OÜ ("Seller") and the purchasing party ("Customer") for all transactions conducted through this online platform.
1.2. For inquiries or concerns, please contact our support team at info@theorganic.business.
1.3. A "Customer" is defined as any individual engaging in a purchase for personal use, not related to commercial or professional activities, as defined by applicable EU and Estonian law.
1.4. Any terms and conditions presented by the Customer that deviate from these terms are not valid unless explicitly agreed upon in writing by the Seller.
2. Product Presentation and Offers
The display of products within our online store serves as an invitation to purchase and does not constitute a legally binding offer. Product descriptions in catalogs or on our website are for informational purposes and do not imply warranties. All product availability is subject to stock levels, and errors are reserved.
3. Order Placement and Contract Formation
3.1. Customers may select items and add them to the "Shopping Cart." The contents of the cart can be reviewed and modified before proceeding to checkout.
3.2. By clicking "Place Order," the Customer submits a binding purchase request. Before finalizing the order, customers can review and edit their details or cancel the process. Required fields are marked with an asterisk (*).
3.3. An automated order confirmation email will be sent, detailing the order. This email acknowledges receipt of the order but does not confirm acceptance. A binding contract is formed when the Seller dispatches the product or confirms shipment via email within two business days.
3.4. For orders with advance payment, the contract is finalized upon receipt of payment. If payment is not received within 10 calendar days after order confirmation, the Seller may cancel the order.
4. Pricing and Shipping Costs
4.1. All prices are listed in USD, exclusive of applicable taxes and duties.
4.2. Shipping costs, which vary by destination, will be clearly presented during the checkout process.
5. Product Delivery and Availability
5.1. For advance payment orders, shipment will occur after payment is received.
5.2. The Seller may cancel the order if delivery fails after three attempts due to the Customer's fault. In such cases, any payments made by the Customer, less any shipping costs incurred by the Seller, will be refunded upon the Seller's receipt of the returned product.
5.3. If an ordered product is unavailable due to supply issues beyond the Seller's control, the Customer will be notified. An alternative product may be offered, or a refund will be issued.
5.4. Delivery times and shipping restrictions are detailed on a separate delivery information page or within individual product descriptions.
5.5. The customer is solely responsible for any customs duties, taxes, or import fees levied by their respective country.
5.6. Shipping is conducted worldwide, excluding the European Union, from the Seller's warehouse in Germany (business days only, Monday to Friday).
5.7. Estimated delivery times range from 1 to 5 business days, contingent upon the customer's location. The Seller is not responsible for delays resulting from customs procedures or unforeseen logistical issues with the shipping carrier.
6. Payment Terms
6.1. Customers can select from available payment methods during checkout, as listed on the payment options page.
6.2. If payment on account is offered, payment is due within 30 days of invoice receipt. Otherwise, payment is required in advance.
6.3. Third-party payment processors (e.g., PayPal) are subject to their respective terms and conditions.
6.4. Late payments will incur statutory interest charges.
6.5. The Seller retains the right to pursue additional damages for payment delays.
6.6. Customers may only offset claims if they are legally valid or acknowledged by the Seller, and retention rights apply only to claims from the same transaction.
7. Title Retention
All delivered products remain the property of the Seller until full payment is received.
8. Product Warranty and Guarantees
8.1. The Seller provides warranties as mandated by law.
8.2. Additional guarantees are only valid if explicitly communicated to the Customer before purchase.
9. Liability Limitations and Reseller Disclaimer
9.1. The following liability limitations apply to all compensation claims.
9.2. The Seller, The Organic Business OÜ, operates solely as a reseller of products offered on this platform. The Seller is not the manufacturer or producer of these products.
9.3. The Seller is fully liable for damages caused by intentional or grossly negligent actions directly attributable to the Seller's actions as a reseller (e.g., incorrect order fulfillment, mishandling during shipment).
9.4. For minor negligence affecting essential contractual obligations, liability is limited to foreseeable damages directly related to the Seller's reselling activities. The Seller is not liable for minor negligence affecting other obligations.
9.5. Disclaimer of Health-Related Liability: The Seller explicitly disclaims any liability for health-related damages or issues arising from the use of the products sold on this platform. Responsibility for product ingredients, manufacturing processes, and any potential health effects rests solely with the product's producer. Customers are advised to refer to the producer's information, labels, and instructions for any health-related concerns.
9.6. These limitations do not apply to damages to life, body, or health resulting directly from the Seller's actions as a reseller, or to liabilities under applicable product liability laws regarding the Seller's specific reselling activities.
9.7. These limitations extend to the personal liability of the Seller's employees and agents, but only concerning their actions directly related to the reselling process.
9.8 Customers are required to inspect the product upon arrival and to inform the seller of any issues regarding the packaging, or the products condition upon arrival. The seller is not responsible for damages that occur after the product has been accepted by the customer.
10. Company Information
10.1. Company Name: The Organic Business OÜ
10.2. Address: Germany: Schafgartenstr. 43, 71144 Steinenbronn, Germany
10.3. Contact Email: info@theorganic.business
10.4. Phone Number: +1 512 879 1670
10.5. VAT Number DE: DE370331791
11. Contract Storage and Access
11.1. Customers can print the contract during the final order step.
11.2. An order confirmation email will be sent, along with a copy of these Terms and Conditions. Registered users can view their order history online, but contract details are not publicly accessible.
12. Final Provisions
12.1. The Seller's headquarters are the jurisdiction for business customers.
12.2. The contract language is English.
12.3. The European Commission's Online Dispute Resolution platform is available at http://ec.europa.eu/consumers/odr/. The Seller is not obligated to participate in consumer arbitration.
