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FAQ

FREQUENTLY ASKED QUESTIONS

Ordering & Shipping

How does ordering and shipping work?

We process and ship orders directly from our dedicated warehouse in Germany, typically within 24 business hours (Monday-Friday). We offer Free Express Shipping to most locations worldwide via reliable carriers like DHL Express. Delivery usually takes 2-5 business days, but this can vary slightly depending on your exact location and local customs processing. Once your order ships, we will email you a tracking number so you can follow its progress.

Where do you ship from?

All orders are shipped directly from our warehouse located in Germany, ensuring you receive authentic European formula efficiently.

Is shipping really free?

Yes, we offer Free Express Shipping on orders to most major destinations worldwide. You can confirm shipping availability and cost (if any) for your specific location during checkout.

Products & Brands

What are the main differences between Holle, HiPP, and Lebenswert formulas?

All three brands are respected European manufacturers offering high-quality baby formulas, but they have slightly different approaches:

  • Holle: A pioneer in biodynamic agriculture, Holle formulas often meet high organic standards. Their cow's milk lines frequently carry the Demeter certification (a very strict biodynamic standard), while their goat milk line is certified EU Organic. They focus on organic and biodynamic ingredients and sustainability.
  • HiPP: Combines strict organic principles (EU Organic certified) with decades of scientific research. They are well-known for their Combiotic line (with prebiotics & probiotics), HA formulas (for allergy risk), and Special formulas (Comfort, AR) developed to address specific feeding needs.
  • Lebenswert: Focuses on pure and simple recipes using essential organic ingredients that meet strict EU Organic (German Bio) standards. It offers straightforward, high-quality organic nutrition.

All these brands produce formulas free from GMOs, artificial colors, flavors, synthetic preservatives, and generally avoid added sugars.

Why choose European organic baby formula?

Many parents choose European formulas due to the high quality standards and specific regulations. European organic certifications (like EU Organic, and stricter private standards like Demeter where applicable) have rigorous requirements regarding farming practices, animal welfare, and prohibited ingredients. Additionally, European formulas often have different carbohydrate or fat sources compared to some US formulas (e.g., use of lactose, absence of corn syrup solids) and may include ingredients like prebiotics, probiotics (like in HiPP Combiotic), or Metafolin®, reflecting different nutritional philosophies.

What do the different "Stages" (Pre, 1, 2, 3, 4, etc.) mean?

Formula stages are designed to meet a baby's evolving nutritional needs as they grow:

  • Stage PRE / Stage 1 (From Birth): Suitable from birth onwards. Stage PRE often contains only lactose as the carbohydrate, similar to breast milk, while Stage 1 might include mild organic starch for added creaminess or satiety. Both provide complete nutrition for newborns.
  • Stage 2 (From 6 Months): A "follow-on" formula designed for babies aged 6 months and older, intended to complement a weaning diet as solid foods are introduced. Nutritional content (e.g., iron, energy) is adjusted for this age.
  • Stage 3 (From 10 or 12 Months): Another follow-on or toddler milk stage for older, more active babies (typically 10 or 12 months+), supporting their needs as they transition towards family meals.
  • Stage 4 / Growing-Up Milk (From 1 or 2 Years): Designed for toddlers (12m+ or sometimes 24m+) as a nutritious drink to complement a varied diet, often with adjusted levels of calcium, Vitamin D, and other nutrients.

Always choose the stage that matches your baby's age, and check the specific product description for details.

Are these formulas iron-fortified?

Yes, European baby formulas, including Holle, HiPP, and Lebenswert, contain iron as legally required by European regulations to support healthy development. The specific iron levels meet European standards, which may differ slightly from standards in other regions like the US. If you have specific concerns about iron intake, please consult your pediatrician.

What's the difference between HiPP Combiotic, HA, Comfort, and AR?

  • Combiotic: HiPP's standard line inspired by breast milk, featuring prebiotics (GOS) and probiotics (L. fermentum).
  • HA (Hypoallergenic): Contains extensively hydrolyzed (broken down) proteins to reduce allergy risk, suitable for sensitive babies or those with a family history of allergies. Includes Combiotic elements.
  • Comfort: Designed for digestive issues like gas, colic, and constipation. Features reduced lactose, hydrolyzed protein, and a special fat structure for easier digestion.
  • AR (Anti-Reflux): Contains a natural thickener (carob bean gum) to help reduce spitting up and reflux.

Comfort and AR formulas should typically be used under medical guidance.

Why aren't these formulas widely available in US stores or USDA Organic certified?

These are European brands primarily focused on the European market and adhering to European regulations. They haven't pursued the specific, separate regulatory approval process required by the US FDA for widespread distribution in US stores. The USDA Organic certification is specific to the US; these formulas meet stringent European organic standards (EU Organic, and Demeter for some Holle Cow products), which are widely recognized globally and have comparable or sometimes stricter requirements.

Preparation & Storage

How do I prepare the formula?

Proper preparation is crucial for your baby's safety. Always start by sterilizing bottles, nipples, and any preparation utensils. Use freshly boiled water that has been cooled to the temperature specified in the instructions (usually around 40-50°C / 104-122°F). Use only the measuring scoop provided with your specific formula box, ensuring level scoops. Mix the powder and water according to the exact ratio provided.

Important: The instructions on the physical packaging are in German. We provide **detailed, step-by-step preparation instructions in English on every product description page** on our website. Please refer to these instructions carefully.

How should I store the formula?

  • Unopened Box: Store in a cool, dry place (not the refrigerator) away from direct sunlight. Check the expiration date printed on the box.
  • Opened Box: Once opened, keep the box sealed (using the original foil bag closure or an airtight container) in a cool, dry place. Use the contents within the timeframe specified on the packaging, typically 2-3 weeks. Do not store the scoop inside the powder.
  • Prepared Bottle: Prepared formula should ideally be fed immediately. Do not warm formula in a microwave (risk of uneven heating). Discard any leftover formula within one hour of starting the feed; do not refrigerate and reheat leftovers due to bacterial growth risk.

How do I transition my baby to a new formula?

It's best to transition gradually over several days (e.g., 5-7 days) to allow your baby's digestive system to adjust. Start by mixing a small amount of the new formula with the old formula (e.g., 25% new, 75% old) for a day or two. Gradually increase the proportion of the new formula while decreasing the old formula each day until you are feeding 100% new formula. Watch your baby for any signs of digestive upset during the transition.

Ordering & Account

What payment methods do you accept?

We accept various secure payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal. Available options will be displayed during checkout.

What is your return policy?

Due to the perishable nature of baby formula and for safety reasons, we generally cannot accept returns once an order has shipped. However, if there is an issue with your order upon arrival (e.g., damage during shipping), please contact us immediately at support@theorganic.business with details and photos so we can assist you.

Are you looking for larger quantities / wholesale orders?

Yes, we specialize in wholesale distribution. If you are interested in purchasing larger quantities than typically available through the website options, please contact us directly to discuss your needs.

Shipping & Customs

Will my shipment be irradiated by customs?

No. We work with carriers and provide documentation stipulating that our formula shipments should not be subjected to irradiation treatment during customs inspection.

What if my shipment is delayed or held by customs?

While delays are uncommon with express shipping, customs authorities in any country have the right to inspect packages and may occasionally request additional information. If you are contacted by customs, please cooperate fully. Usually, confirming that the formula is for 'personal use' and acknowledging that the packaging label is in German (while English instructions are available online) resolves most inquiries quickly. Please also feel free to contact us if you encounter any significant customs issues.

Further Questions?

I have more questions, how can I contact you?

We're here to help! For any further questions about our products, ordering, shipping, or for details on wholesale accounts, please don't hesitate to email us at support@theorganic.business. We aim to respond promptly during business hours.