Where do you ship from?
All orders are carefully packed and shipped directly from our dedicated warehouse located in **Germany**.
How quickly are orders processed?
We strive to process and ship all orders within **24 business hours** (Monday through Friday, excluding German holidays).
What shipping method do you use?
We use reliable **Standard Shipping** services for efficient delivery worldwide.
How long does shipping take?
Estimated delivery time is typically **5-20 business days**. Please note that this is an estimate provided by the shipping carriers and is not guaranteed. Delivery times can vary based on your specific location, local delivery services, and customs processing speed. We recommend planning your orders in advance to avoid running out of formula.
Disclaimer: Once a shipment is handed over to the carrier, we cannot control the exact delivery speed or guarantee delivery dates.
Is shipping free?
We are pleased to offer **Free Express Shipping** on orders delivered to most major destinations worldwide. Any applicable shipping costs for specific locations, if necessary, will be clearly displayed during the checkout process before you finalize your order.
Will I get a tracking number?
Yes! As soon as your order ships from our warehouse and the tracking information is available from the carrier, we will automatically send you an email containing your tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
Will my package go through customs?
Yes, all international shipments must pass through customs in the destination country. While our express shipping process is usually smooth, customs authorities have the right to inspect packages.
What if customs contacts me?
Although rare, customs may occasionally require more information. If they contact you, the fastest way to resolve inquiries is typically to inform them that the package contains baby formula intended for **personal use** and confirm you are aware the packaging labels are in German (while English instructions are available on our website). Please cooperate fully with their requests.
Note: Customers are responsible for any potential import duties or taxes levied by their country's customs regulations, though these are not common for personal-use formula shipments to many countries.
Is the formula irradiated by customs?
No. We specifically instruct carriers and provide documentation stating that our formula shipments should not undergo irradiation treatment during customs processing.
What if my box arrives damaged?
We take care to pack shipments securely. However, minor cosmetic damage to the outer cardboard box (like small dents or creases) can sometimes occur during international transit. As long as the inner foil pouch containing the formula powder is completely sealed and undamaged, the formula is safe to use. **We cannot offer replacements or refunds for minor cosmetic damage to the outer box only.** If a box arrives with significant damage where the inner pouch itself is compromised, please contact us immediately at support@theorganic.business with photos of the damage.
What if my package is lost or stolen after delivery?
Once the shipping carrier confirms delivery via tracking, we are unfortunately no longer responsible for the package. Please ensure you provide a secure delivery address. If you choose to waive the signature requirement (where available), you accept responsibility for the package's safety after it is left at your location.
What if my package seems lost in transit?
If your tracking hasn't updated for an extended period or your package hasn't arrived within a reasonable timeframe beyond the estimate (e.g., 2 weeks after shipment), please contact both the shipping carrier and our customer service at support@theorganic.business so we can investigate potential issues like address problems or transit delays.
What happens if a shipment is returned to sender?
If a shipment is returned to our warehouse because it was refused by you, unclaimed, or due to an incorrect/undeliverable address provided, any refund or credit issued will have the original shipping costs and any return handling fees deducted.
What information do I need to provide?
Please ensure you provide a complete and accurate shipping address and a valid phone number with your order, as this is often required by carriers for delivery coordination or customs contact.
If you have any other questions regarding shipping, please feel free to contact us at support@theorganic.business.