RETURN POLICY

FORMULA SAFETY

Why general returns cannot be accepted

Baby formula is a sensitive consumable product. Once it has left our controlled supply and shipping process, we cannot verify how it was stored or handled. For this reason, formula cannot be returned or resold after dispatch unless a remedy is required by applicable law.

ORDER ASSURANCE

What is covered for review

• An inner formula pouch that arrives open, leaking or visibly compromised.
• A product that is different from the item shown on the order confirmation.
• An item missing from the delivered parcel.

Report the issue within 48 hours of delivery. Send the order number and clear photos of the shipping box, carrier label, affected item and inner pouch to info@organicbabyfoodwholesale.com. Keep the packaging until the review is complete.

REVIEW PROCESS

What happens after a claim

Our team reviews the order record, tracking and photographic evidence. When a claim is accepted, the appropriate resolution is determined from the circumstances and the applicable terms. We do not promise a particular remedy before the evidence has been reviewed.

Cosmetic marks on an outer cardboard box alone are not treated as product damage when the sealed inner pouch remains intact.

PRODUCT SUITABILITY

Choosing a formula

This assurance covers order fulfilment issues; it is not a guarantee that a particular formula will be suitable for every child. Product information is educational and is not medical advice. Discuss feeding decisions, allergies or symptoms with a qualified healthcare professional.